Customer Service

Order Information

• What is my order status?
• How do I get a copy of my invoice?
• What address should I enter in the billing information screen?
• How do I enter a shipping address?
• What shipping charges apply to my order?
• What payment methods do you accept?
• Why are you not accepting my credit card?
• Do I have to pay VAT?
• How/where can I provide my VAT number?
• How do I place a new order?
• Forgot password?
• What is the reason for the delay in processing my order when I have a differing bill to and ship to address?
• Why am I having trouble ordering using my free e-mail address (hotmail.com, yahoo.com etc).?

Post Sales Information

• Duplicate order
• Duplicate charge
• How do I get a copy of my invoice?

Shipping Information

• Can I track my order online?
• When will my order ship?
• How do I get my tracking number?
• What are the available shipping options?
• What are your standard delivery times?
• Has my order shipped?

Contact Us

• I want to upgrade my product.
• I have a billing question.
• I have an order question.
• I have a shipping question.

Return and Cancellations

• What is your return policy?
• What is your refund policy?
• How do I cancel my order?
• When will the credit be received on my account?

Privacy & Security

• What is your privacy policy
• Information about cookies
• To set up your browser to accept cookies
• How do I know my purchase is secure?

Telesales

• How can I contact a customer service representative?
• Opening hours
• Language support

Upgrade

• About the Palm Upgrade Program?
• Upgrade now!
• Upgrade Program Terms & Conditions